I didn't receive my verification code
Check your spam folder. If it's not there, request a new code and ensure your email is correct.
Help & Support
Get help with login, image processing, and billing. Find quick answers or contact our team.
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Need Quick Help?
Email us anytime · Response within 24 hours
Support Shortcuts
Start with the most relevant page so search engines, answer engines, and users all reach the same canonical source.
Contact Support
Email our team for billing, login, credits, or processing issues.
View Pricing
See current subscription plans, credit packs, and public pricing details.
Refund Policy
Check the current refund policy before contacting support.
Contact Page
Use the contact page for support, business, partnership, or media inquiries.
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Login Issues
- I didn't receive my verification code — Check spam or request a new code.
- The verification code doesn't work — Codes expire; request a new one.
- Google login isn't working — Allow pop-ups or try email verification.
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Image Processing
- Supported formats — JPG, PNG, PDF.
- Processing time — Usually within 30 seconds.
- Storage — Not stored permanently; privacy-first.
- Rate limit exceeded — Wait about 1 hour or process in smaller batches.
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Credits & Subscriptions
- We offer both credits and subscriptions.
- Credits are earned by sharing our website.
- When you do not have an active subscription, you can use credits.
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Version Migration (v2.0)
- This is RemoveHandwriting v2.0, a major redesign launched in mid-October 2025.
- The previous v1.0 was built with WordPress and had limited experience.
- If you purchased credits on the old system and see 0 after logging into the new system, please email service@removehandwriting.com for verification and resolution.
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Billing & Subscriptions
- Cancel anytime — Remains active until the end of the billing period.
- Refunds — See our refund policy or contact support.
- Payments — Major credit cards via Stripe, plus PayPal for eligible purchases.
Frequently Asked Questions
These answers are intended to be the canonical public reference for common login, billing, privacy, and processing questions.
The verification code doesn't work
Verification codes expire after a few minutes. Request a new one and try again.
Google login isn't working
Allow pop-ups for our site. If the issue persists, use email verification instead.
What image formats are supported?
JPG, PNG, and PDF are supported. For best results, use high-quality images.
How long does processing take?
Most images process within 30 seconds. Complex images may take longer.
Are my images stored?
We process in memory and don't store your images permanently.
How do I cancel my subscription?
Cancel anytime from your account page; it remains active until the end of the billing period.
Do you offer refunds?
We offer a free trial. Refunds are case-by-case. See refund policy or contact support.
What payment methods do you accept?
We accept major credit cards via Stripe and also support PayPal for eligible purchases.
Do you offer credits and subscriptions? How do I get credits?
Yes. We offer both credits and subscriptions. Credits can be earned by sharing our website and can be used when you do not have an active subscription.
I purchased credits on the old system (v1.0) but see 0 now. What should I do?
We launched v2.0 in mid-October 2025. If your old credits are missing after logging into the new system, please email service@removehandwriting.com for verification and resolution.
What should I do if I see 'Rate limit exceeded'?
To ensure fair usage and maintain processing quality for all users, we limit the number of requests within a short time period. Please wait about 1 hour before trying again, or process your images in smaller batches.
Related Guides
Use the workflow-specific pages below when the issue is really about file type, pricing, privacy, or integration rather than support alone.
Image Cleanup Guide
Use the single-image workflow for JPG, PNG, and JPEG files.
PDF Help
Use the dedicated PDF workflow for page preview, selection, and cleaned PDF export.
Bulk Processing
Process many images in one workflow when a single upload is not enough.
API Documentation
Developer reference for authentication, request format, and API usage.
Privacy Policy
Read how uploaded files, billing data, and account information are handled.
Manual Processing
Use the premium manual workflow for difficult files and dense handwriting.
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Quick Response
Reply within 24 hours
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Transparent Process
Clear status updates
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Privacy First
No permanent storage
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Service Guarantee
99.9% uptime commitment