Refund Policy
We're committed to providing high-quality AI image processing service. To let you try risk-free, we offer 3 free credits for every new user, and provide fair refund policies to protect your rights.
Try Risk-Free First
Start with 3 free credits - no credit card required. Try it first, then decide!
Web Subscription
Refund Policy: Refund requests may be considered within 7 days of purchase, subject to usage limitations. We recommend trying our free credit first.
Usage Limitation: Usage not exceeding 2 times
Understanding Costs: We understand you need time to evaluate our service, and limited usage helps us control cloud computing costs
Credit Purchase
Refund Policy: Refund requests may be considered within 7 days of purchase, subject to usage limitations. We recommend trying our free credit first.
Lifetime Validity: Credits never expire - buy now, use whenever you need
Usage Limitation: Usage not exceeding 2 times for refund eligibility
API Key Purchase
Uniqueness: API keys are unique and cannot be changed
Non-Refundable: No refund once the key is sent and ready to use
Recommendation: We recommend testing with the Web version before purchasing API access
How to Request Refund
Simple 3-Step Process
Send Email
Send refund request using your registered email
We Review
Reply within 24 hours, confirm refund conditions
3-5 Days Refund
Refund to original payment method
📧 Contact Information
Send an email to service@removehandwriting.com using your registered email, briefly explain the reason for refund (optional). We will process your request within 3-5 business days.
Quick Response
Reply within 24 hours
Transparent Process
Timely refund progress updates
Original Payment Method
Refund to original payment method
Service Guarantee
99.9% uptime commitment
📋 Subscription Cancellation
• You may cancel your subscription at any time
• After cancellation, you won't be charged in the next billing cycle
• Your current cycle remains active until it expires
Send an email to service@removehandwriting.com using your account email, with a brief note requesting cancellation. We will process your request promptly.
🛡️ Service Availability Guarantee
Uptime Commitment
- We strive to maintain continuous service availability and promptly fix issues
- Goal: Service should not be continuously unavailable for more than 7 days
Definition of "Unavailable"
- Unable to log in, access core processing functions (upload/process), or persistent server 5xx errors under normal network conditions
- Excludes scheduled maintenance (with advance notice), user device/network issues, third-party outages (CDN/cloud/payment), or force majeure
Exceptional Refunds (Subscriptions Only)
- If service is continuously unavailable for more than 7 days, active subscribers may request a refund for that billing cycle
- Not applicable to one-time purchases or free trial credits
- Requests must be submitted within 30 days after the incident
- We will review and process within 5-10 business days, refunding to the original payment method
How to Request
Send an email from your account email to service@removehandwriting.com, including the time range and brief description (screenshots or error codes optional).
Limitation of Liability: Except as expressly stated above, RemoveHandwriting shall not be liable for indirect, incidental, or consequential damages. In all cases, our total liability is limited to the fees for the affected billing cycle.
⚠️ Violation Policy & Refund Restrictions
We take violations of our terms of service seriously. The following policy applies to users who violate acceptable use terms.
Definition of Violations
- Using automation scripts, bots, or any automated tools to access the service without an API plan
- Reverse engineering, hacking, or attempting to bypass our API protocols
- Accessing the service programmatically without proper API authorization
- Any other unauthorized use that violates our acceptable use policy
Consequences of Violations
- We reserve the right to refuse service and deny refund requests for users who violate these terms
- Violation usage will be charged at $0.1 per image processing operation
- For subscription users, if violation charges exceed the amount paid, you must pay the difference before canceling your subscription
- Our determination of violations is final and not subject to appeal
Monitoring & Detection
We monitor and record all image processing operations to detect violations. By using our service, you acknowledge that we may analyze usage patterns to identify unauthorized access.
Questions about this policy? Please contact us at service@removehandwriting.com.