REFUND POLICY
Thank you for choosing RemoveHandwriting.com. To protect the interests of both parties, please carefully read the following refund policy:
Refund Request for Unused Plans
Whether you have purchased the Web Usage Plan or the API Usage Plan, if the plan has not been used, you can request a refund within 7 days of purchase. Please note that the refund will be processed minus a fee charged by PayPal or Stripe at the time of purchase. The fee is approximately 3%, but the exact amount will be based on the actual charges applied by PayPal or Stripe. This fee will be borne by the user. This policy is implemented to prevent fraudulent purchases and refund requests, which would result in a loss of transaction fees for us.Note: We provide a free trial opportunity before purchase, allowing users to test our service. By the time of purchase, you should already have a clear understanding of the service’s functionality.
API Plan Refund Policy
For users purchasing the API Usage Plan, the refund policy is as follows:- Refund Before API Key Delivery: If we have not contacted you and delivered the API key, you are eligible for a refund within 7 days of purchase, minus a fee charged by PayPal or Stripe at the time of purchase. The fee is approximately 3%, but the exact amount will be based on the actual charges applied by PayPal or Stripe.
- Refund After API Key Delivery: Once we have sent the API key, refunds are not available due to the nature of the key being non-reversible. However, we will continue to assist you in debugging and ensuring successful API calls.
Service Nature Disclaimer
As we provide non-physical digital services, please carefully read the refund policy before making a purchase. Any purchase made will be considered as an acknowledgment that you have fully read and accepted these terms.Disclaimer of Liability
We do not bear responsibility for service interruptions caused by technical issues or uncontrollable factors. However, we commit to resolving any such issues within 3 business days to ensure the service is restored promptly.Refund Processing Time
Refunds will be processed within 3 business days. The actual refund date depends on the processing time of your bank or financial institution.Refund Request Process
To request a refund, please contact us at:
Email: service@removehandwriting.com
In your email, please include the following details:- Order number
- Email address associated with the order
- Reason for the refund request